Operator informed that there are applications, but not visible when logging on to ELMS

Title: Operator is informed that there are applications, but not visible when logging on to ELMS.
Description:

Operator users are being advised that there are applications waiting, but when they log in they cannot see any applications listed.
Workaround or solution
  1. Log in as an administrator
  2. Click Manage Authority Users
  3. Click to ‘Edit’ the operational user’s profile.
  4. Tick every department in the list.
  5. Click ‘Save’.
  6. Click to ‘Edit’ the operational user’s profile again.
  7. Untick all departments except the one he/she belongs to.
  8. Click to ‘Save’.
Estimated date to fix: We are still investigating why this issue occurs and will advise on a fix date as soon as possible.

Please check all of the known issues to find further information. You may also find an answer to your question in the FAQs. If you have already checked the known issues and the FAQs and cannot find an answer, please send full details of your question to the ELMS Support Team using the ELMS feedback form.

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Last updated: 08 Sep 2010, 13:43