Operational User sees message stating they do not have any roles or departments assigned.
| Title: | Operational user sees message stating they do not have any roles or departments assigned. |
| Description: |
When an authority operational user tries to access the system they get a message saying that they do not have any roles or departments assigned.
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| Workaround or solution |
We are aware that on some occasions the real issue is that the email address on the user profile in ELMS does not match the email address entered when they were set up on the Government Gateway. Please confirm that these email addresses match before reporting this issue to the ELMS team. |
| Estimated date to fix: | We will resolve this misleading error message appearing asap. |
Please check all of the known issues to find further information. You may also find an answer to your question in the FAQs. If you have already checked the known issues and the FAQs and cannot find an answer, please send full details of your question to the ELMS Support Team using the ELMS feedback form.
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Last updated: 08 Sep 2010, 13:39